Beginner Support
Mid-level Support
Senior Support
$500+
$1000+
Monthly
Monthly

8 Hours Shift 5 Days/Week

Simple, Repetitive Tasks

Email & Live Chat Support

Basic Support

Great For Startups

Close Supervision With Monthly Reporting

8 Hours Shift 5 Days/Week

8 Hours Shift 5 Days/Week

Seasoned Support Agents

Reliable & Experienced

Great For Scaling Businesses

High Volume Support

Team Leadership Roles

Contract renewed monthly. Specific roles that don't fit this package can be discussed.

Contract renewed monthly. Specific roles that don't fit this package can be discussed.

Contract renewed monthly. Specific roles that don't fit this package can be discussed.

$700+
Monthly

Minimal Supervision

Managing Workflows

Great For Growing Businesses

Independent Support Roles e.g Dispatcher

Support Built Around Customer Needs

Complex Operations

More Than Just a Hire

Every Builden placement includes a role-specific preparation, ongoing supervision, performance monitoring, and fast replacement if needed.

✅ Builden
  • $500 – $1,000/month

  • Ready-to-work talent

  • Managed performance

  • Lower risk

hire support staff cost
hire support staff cost
❌ Hiring Locally
  • $2,000 – $4,000/month

  • Long hiring process

  • Training required

  • Risk of bad hire

remote support cost
remote support cost

Frequently Asked Questions

What payment methods do you accept?

We accept bank transfers, card payments, PayPal, and Cryptocurrency, whichever option is most convenient for you.

When do I make payment?

We keep things flexible, especially at the start. For the first month, payments are made weekly. After that, we can switch to biweekly or monthly billing based on what works best for you

Do I pay the agent directly?

No. You pay Builden, and we handle compensation, training, supervision and performance management

Do you offer a free trial?

Yes. We offer a 5-day free trial so the candidate can understand the basics and you can evaluate communication, performance, and overall fit. You only proceed if you’re satisfied.

What happens if I don’t continue after the trial?

No problem. If you decide not to continue after the trial, there’s no obligation to proceed; we simply stop the engagement.

What if the agent is not performing well?

We act quickly. We assess the issue, provide additional support/training or replace the agent if necessary.

Can I change the level of support later?

Absolutely. You can upgrade (e.g., from beginner to mid-level), adjust based on workload, and add more agents as needed. We stay flexible as your business evolves.

What happens if payments are delayed or missed?

To maintain quality and fairness, timely payment is required to continue service. Non-payment may lead to suspension or termination of the role. This ensures consistency for both your business and the agent.

Are there any hidden fees?

Our pricing is transparent and agreed upfront with no surprise fees.

How long is the commitment?

We typically work on a monthly basis unless agreed otherwise.